Customer Service FAQs

If you have questions related to our order process, shipping methods, how to receive webinar login instructions, or other topics related to our products, please refer to the questions below. If you were not able to find an answer to your question and still need personal assistance, please call us at 415-255-9499. Thank you for your support!

How do I create an account to purchase publications, seminars, webinars, or recorded webinars from your website?
Our website offers secure customer registration. Registering allows you to keep track of all your orders, including webinar registrations, and recorded webinar or book purchases. You can also see up-to-date information about your order status and shipping information.
To create an account, go here, and complete the following steps:

  • Enter your username, email address and password.
  • Click “Create new account.”
  • For future visits, click “Login” to enter your username and password to gain access to all of your account information.

We are a nonprofit agency. How do we register for nonprofit pricing?

  • Nonprofit prices are available to staff of bona-fide nonprofit agencies only with 501(c)(3) status.
  • The nonprofit prices for our publications and trainings can be accessed by creating an account on our website. To do so, please follow these steps:
  • Click "Register" in the upper right hand corner of any page on our website.
  • Complete all of the required information.
  • In the "General Information" section, select "Yes" under the question "Is this a non-profit organization?"
  • Include your Employer Identification Number (EIN).

Once you've finalized the registration and logged onto the site, the nonprofit prices will be visible when you look at any of the individual books, webinars, recorded webinars, or seminars.

How long does it take for orders to be processed and shipped once I’ve received my online order confirmation?
Processing time for orders is typically 48 hours from the time the order is placed, excluding weekends and holidays. If you need your order shipped out the same day, you will need to contact us by phone or email before 1:00 pm Pacific Time. All products are shipped via UPS Ground service, and can take up to 5 business days to be delivered once shipped from our fulfillment center in Northern California.

I placed an order for one of your webinars. When will I receive the login and call-in instructions?
Once you have placed an online order, you will receive an order confirmation email. The email with login and call-in instructions for the webinar will be sent to the same email address that is included on your original order two to three days prior to the webinar date. If you do not receive the email with the webinar login instructions the evening before the scheduled training event, please first check your SPAM folder. If the email message is not in your SPAM folder, please send an email to seminars@ilrc.org.

How are shipping rates calculated?
Shipping rates are calculated individually for each order, depending on the weight of the package and the destination of the shipment. Prices are calculated directly from UPS, and will vary according to the UPS shipping method selected. Shipping costs of faxed or mailed orders are approximated and described in the shipping chart on page two of our publications order form.

Can I have an order shipped by UPS to a location within the United States territories?
If you need an order to be shipped to Guam, the Northern Mariana Islands, Puerto Rico, the United States Virgin Islands or another US territory, you will not be able to place your order through our website. Please print our order form. Refer to the shipping rates on page two of the order form when calculating your order total. Generally, we use USPS Priority Mail when sending orders to US territories. Fax or mail the completed order form to us to place your order (full contact information is provided at the bottom of the second page).

Do you offer subscriptions to your publications?
We do not offer subscription services on any of our publications. Most books are updated as a new edition approximately every two years depending on the title and updates in the law.

To receive e-mails about new and updated titles, please subscribe to our Education Listserv.

If I order the CD version of your publications, what will I receive?
The CD version of any of our publications contains an identical digital copy of the book in PDF format. The files can be copied onto your computer or mobile device for easy reference on the go. Additionally, the full text of each chapter is searchable via Acrobat’s search function. Appendices may or may not be searchable, depending on the source file.

I am interested in obtaining BIA Accreditation. Do you have any training events that will help me obtain accreditation?
The ILRC does not provide accreditation; we offer seminars and webinars on various immigration law topics for immigration attorneys and other practitioners. For information on how to obtain BIA Accreditation, including the type of experience and training that is required, visit the United States Department of Justice’s website. Select “Frequently Asked Questions (FAQs)” from the list of available links.

Do you training events provide CLE credit?
The Immigrant Legal Resource Center is a State Bar of California approved MCLE provider. If you are not a member of the California State Bar, we will provide you with a Uniform Certificate of Attendance, which you can submit to your State Bar. Please contact your State Bar for details on whether or not credit is transferrable.

Can I receive self-study CLE credits by watching one of your recorded webinar?
If you are unable to attend one of our webinars, you can still access expert immigration information by purchasing a recorded webinar on CD. When you purchase a recording you will receive the video and audio portion of the training, as well as the webinar materials in PDF format. Please note that this activity is approved for self-study credit and you should record the credit on your Personal MCLE Log. No certificate of attendance will be issued for this self-study activity. Please contact your State Bar for more information on self-study activities.

How do I obtain permission to reprint your materials?
If you are interested in using or reprinting a portion of the ILRC’s written materials, please take a few moments to complete the form located here. Please return the completed form by fax to 415-255-9792 or email to publications@ilrc.org. We will review your request and respond with a determination within five to seven business days.